Technical Information
 
Before requesting technical support, please review the information below and try the suggested fixes.

Getting started:
  • Use Internet Explorer. theinternetgame.com is designed to work with Microsoft Internet Explorer and Netscape. (It should work with lesser know Browsers, but we cannot guarantee the functionality of the site in non-recommended sites)
  • Be patient the first time. Portions of the game make take some time to download into your computer the first time you play the game. This is normal. Once these files have been cached on your computer, you will see the game run much faster.
  • Veterans clear your cache. If you played the game last season, your computer may have older versions of the game files cached, will interfere with the operation of the new game. To correct this, select Tools from your Internet Explorer toolbar, then Internet Options. Then select Delete Files under the Temporary Internet Files heading.

Login Issues:

  • Login failures
    • Check your password. Make sure you are using the password assigned to your team -- not the personal password you used to set up your account. If you do not know your team password, click the "Get My Password" button at left.
    • Check your team assignment. If you do not have a team password, you may not have been assigned to a team yet. Click the "Email Support" tab and select "administration" to check your player status.
  • What if nothing happens? If you click the login button and nothing happens, the server may be too busy to respond or there may be a technical problem. Try the following in order:
    1. Wait a few moments. If the server is just too busy to process your request, it will likely clear up in 2-3 minutes.
    2. Close your browser window and open a new one. Then login again.
    3. Clear your browser's cache. Select Tools from your Internet Explorer toolbar, then Internet Options. Then select Delete Files under the Temporary Internet Files heading. Then repeat step 2 above.
 

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Copyright 2005 [ istore4u.com ]. All rights reserved.
Revised: January 18, 2006.